The realm of customer engagement is perpetually evolving, with constant innovations that shape the behaviors of businesses and consumers alike: whether it's the explosion of new technologies like AI, transformative new approaches like phy-gital, or novel new channels for engagement like the Metaverse.
Staying abreast of these constant developments isn’t easy, so we’ve decided to poll the experts.
Join Jacqueline Woods, CMO at Teradata and David Chan, Managing Director at Deloitte Digital, as they share top CX trends and predictions that could prove to be key differentiators for today’s forward-thinking enterprises.
- An understanding of the key customer engagement trends that will define success in 2024
- Real world examples from top enterprises who are leading these trends
- Expert guidance on maintaining trust while delivering hyper personalized marketing campaigns leveraging modern technologies like AI and real-time automation