About
In this webinar, you’ll learn how Segment’s Customer Programs team uses Segment to collect product, engagement, and marketing data, calculate customer health scores, and run interventions to, ultimately, drive customer retention.
Agenda
  • Hear how Segment uses existing infrastructure and customer data to calculate health scores, and how we run interventions using this data.
  • Learn how we empower our CSMs with product data by piping it into CS platforms with Segment.
Presenters
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Matt Smidebush
RVP, Global Customer Success Programs
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Oliver Doren
Data Engineer
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