About
In today’s environment, keeping a customer happy and retained is extremely important for any type of business both big and small. But, customer sentiment changes daily. How do you know if your customer is still content with your service or product? What changed for them?

In this webinar, experts from Twilio Segment and Qualtrics will share insights into the importance of personalization, customer retention, and how the two products complement each other to build a complete profile of your customer - and drive engagement and retention.
Agenda
  • Important trends in the customer behavior and personalization
  • How to assess a customer’s happiness
  • Demo of the Twilio Segment + Qualtrics integration
Presenters
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Safdar Jaffari
Partner Solutions Engineer
Twilio Segment
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Satvir Randhawa
Head of Product - Workflow Automations & Identity
Qualtrics
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