Join Kathryn Murphy, VP of Product at Twilio, and Rick Kenney, former Head of Consumer Insights at Salesforce, and current Managing Director of Leading Lights, as they discuss the findings and implications of Twilio Segment's fifth annual State of Personalization report. Gain valuable insights on the latest advancements in AI-powered personalization, the rising importance of ethical data use, and the strategies and tactics businesses are using to connect with their customers on a deeper level.

This fireside chat will delve into the role of technology in shaping personalized customer experiences and explore the challenges and opportunities that lie ahead for businesses aiming to stay ahead of the curve.